Returns & Exchanges
We want you to be completely satisfied with your Earl of East home fragrance and lifestyle products. If you are not entirely happy with your purchase, we offer a 28-day return window for all unused and unopened items in their original packaging.
Initiate Your Return
Contact our customer care team via email with your order number and reason for return to receive a unique return authorization code.
Prepare the Package
Carefully pack your items, ensuring they are securely protected to prevent damage during transit, and include your original packing slip inside.
Ship to Our Studio
Send your parcel using a tracked shipping service to our London studio address; please note that return shipping costs are the responsibility of the customer.
Receive Your Refund
Once our team inspects the returned goods, we will process your refund to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing